Zain Nigeria is one of Nigeria’s leading telecommunications giant with strong presence in Africa and Asia. Zain is recruiting for ZAIN1344 – Team Member, Systems and Applications Support Location: Nigeria – Lagos Basic Purpose: * To be responsible for giving support to the commercial sales team in terms of systems and applications. Main Duties & Responsibilities: * To give support to the Commercial Sales team including Sales Reps, Trade partners, dealers in terms of systems and application support helping the Sales team to achieve its business strategy and objectives. * To develop, manage and improve SLA’s, OLA’s, ILAs, UC’s ensuring all Sales SLA’s are met within the specified time frames to achieve a world class customer care delivery on all sales systems and applications. * To manage an interface that can work within the SLAs to deliver required technical support for applications [+]

Zain Nigeria is one of Nigeria’s leading telecommunications giant with strong presence in Africa and Asia. Zain is recruiting for ZAIN1345 – Team Lead, Systems and Applications Support Location: Nigeria – Lagos Basic Purpose: * To directly coordinate and supervise the Team that will give optimal Systems and Applications Support to the Commercial Operations team and Retail Partners. Main Duties & Responsibilities: * To give support to the Commercial Sales team including Sales Reps, Trade partners, dealers in terms of systems and application support helping the Sales team to achieve its business strategy and objectives. * To develop, manage and improve SLA’s, OLA’s, ILAs, UC’s ensuring all Sales SLA’s are met within the specified time frames to achieve a world class customer care delivery on all sales systems and applications. * To manage an interface that can work within the SLAs to deliver required technical support for [+]